While this article is not directly related to the topic I used for my case study, it highlights some of the challenges faced by e-commerce and cloud commuting technologies.
"Just days earlier, Tesco had said that cloud services provider Akamai would be offloading 90 percent of the load—to make sure nothing would go wrong. That didn’t exactly work: When the Web site crashed, customers turned to the call center and clogged it, too."
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